FAQs
What is my bag made of? How do I care for it?
LEATHER GOODS:
Our Leather: We are known for our buttery leather - even our metallics. We use the softest, highest quality Italian, French & German aniline, suede & nubuck leather. Leather, being a natural material, may have marks, which we do not see as flaws, but believe it add to its character and authentic beauty. Our leather does not have any synthetic coating, so please be keep this in mind when purchasing.
Leather Care: We recommend professional leather care & cleaning only. Please ask them to test the treatment in a non-conspicuous area first. We cannot be held responsible for treatment or staining after purchasing.
As with any leather, in order to preserve your bag and its longevity, we do not recommend exposing leather to moisture such as rain, snow or perspiration.
Nubuck Leather & Care: Our nubuck is tanned with water-repellency built in, but please note, we recommend having suede & nubuck protector applied by a professional every 3-6 months, depending on how often the bag is used. We cannot be held responsible for treatment or staining after purchasing.
TOILETRY BAGS:
Wool: Use cold water and a mild soap on a cotton cloth to wipe any dirt.
Nylon lining: Use cold water and soap on a damp sponge to wipe any spills or stains.
Waxed Canvas: Use cold water for light dirt, and a dry brush for heavy dirt. Waxed can be reapplied if worn down over years of use. We recommend Otter Wax or Barbour Wax.
**Please note: Due to the leather & waxed materials used in our toiletry bags, they cannot be put in the washing machine or dryer.
I love your leather goods but am unsure of which color I want. Could you send me color swatches?
Yes! We understand screen resolutions vary and being able to touch our buttery leather in person is important to many, so we have a new option where you can order swatches of our available leathers. Just email us with the subject line "LEATHER SWATCH REQUEST" with the colors you're interested in and your shipping address to: info@fritzfraulein.com. We charge $2 per swatch/color and will send you an invoice once we receive your request.
I saw an item on your Instagram but I can't find it in the online shop. Can I still order it?
Of course! If we have the product in stock, we can get it out to you! Just send us an email to info@fritzfraulein.com and we'll take care of it!
How quickly will my order ship?
For most in-stock items, orders normally ship in 2-3 business days, unless otherwise noted. Holiday turnaround times are extended and noted. You may receive a tracking number in advance of your actual ship date. Due to additional safety protocols in place and reduced staff, please allow additional time for shipping turnaround time. If you need your item by a certain day, please email us at info@fritzfraulein.com and we will do our best to accommodate.
Regardless of when an order was placed, once packages leave our hands, delays are beyond our control & are to be expected due to the pandemic and the unprecedented volume of packages in the system at this time. Considering this, we cannot refund orders or shipping due to carrier delays, with the exception of those customers who paid to upgrade their shipping to Express/Overnight or if a package is lost entirely. Thank you so much for your support & understanding during this challenging time.
Do you offer expedited shipping?
Yes, for in-stock, ready to ship items we can accommodate expedited shipping requests. Please email us at info@fritzfraulein.com for expedited shipping options.
Do you ship outside the US?
Yes, we ship worldwide!
*Please note: International orders are not eligible for return or exchange. Duties and taxes on international orders will be assessed by local officials and billed separately. The buyer is responsible for all duties & taxes. Please keep this in mind before ordering. For information on duties, taxes, and restricted items please contact your local customs office.
Do you accept returns / exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not, please notify us via email at info@fritzfraulein.com within 7 days of receiving your shipment so that we may authorize a return or exchange for goods in original/new/unused condition, less the cost of shipping.
Return or exchange shipping is the responsibility of the customer and we must receive the item(s) back within 14 days of your original delivery date. Once we have received the items in their original/new/unused condition, we will issue a refund in the original form of payment or credit for exchange. All shipping costs are nonrefundable. When shipping your return back to us, please return ship in the same packaging you received or similar to avoid damage. We highly recommend you track & insure your parcel as well as adequately protect the product during shipment. Fritz & Fräulein is not responsible for product lost or damaged during shipment.
- If you are unable to comply fully with the return / exchange policy, you may not be entitled to a full refund or any refund.
- Gift cards cannot be redeemed for cash or returned.
PLEASE NOTE: Face masks and any international orders cannot be returned or exchanged.
Do you accept cancellations or refunds on PRESALES?
Due to the nature of the presale, we do not accept cancellations or refund presale orders. These are not stocked items and are ordered / made specifically for each customer after they place their presale order.
Do you do price adjustments on previous purchases?
Price adjustments on previous purchases are not permitted.
We thank you for supporting our small business!